Agreement Statuses - what they mean

Pending Request: A Payment Request has been sent to you by a Business/Company but you have not 100% completed the signup process yet. This status requires your attention and interaction to complete so you can begin making payments via Billycart.

Pending: You have completed the setup process, but a payment has not yet been successfully processed. You will only see this if using Bank Account as your payment method (as it takes 2-3 days to complete) or if your first payment is due at a point in the future. No action is required.

Active: Agreement is functioning as planned. No action is required.

Cancelled: The Agreement has been cancelled manually by the Business/Company. It cannot be re-activated.

Suspended: The Agreement has all future payments stopped. This is due to a transaction failing repeatedly, and was not able to be successfully captured via Billycart’s automated process. This Agreement will require action by the Business/Company, most likely by them booking a “Recovery”. Please contact them to arrange this and resolve any issues.

In Recovery: The Agreement was previously Suspended, and the Business/Company you are paying has now re-activated it in order to recoup the payments that were missed. Please contact the Business/Company you have the Agreement with to discuss the specifics of this recovery plan (their details can be found in the ‘contact’ section of your Agreement).

Paused: The Agreement has current and future transactions paused.

In-Care: This status occurs after an initial payment is unsuccessful. Billycart’s system is in the automated process of resolving the missed payment at this point. You can choose to make up the missed payment during the Grace Period™, or await an Auto-Retry in a couple of days.

Complete: The Agreement has successfully finished all scheduled payments/transactions.