To take a Smart Payment Agreement™ out of a suspension status and place into recovery to restart the Smart Payment Agreement, follow these steps:
1. Go to "Begin Recoveries" on the client's Smart Payment Agreement.
2. The screen will then go to External Payment/Adjustment where you will fill out anything relevant. You can also opt to "Skip" if it is not relevant.
3. The next screen will be the continuation. Once this screen is complete you will click "Book Recovery". Once that button is clicked, the client will be updated by text/email and then they go to their Smart Payment Agreement™ to retrieve payment details.
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