An unsuccessful or missed payment will display on the Smart Payment Agreement page and also on the dashboard (with the exception of BPAY missed payments).
Your Smart Payment Agreements are designed to manage this without any need for you to contact your customer. When the system records an unsuccessful or missed payment; the Agreement will move into ‘In Care’ status.
Typically, a Grace Period will begin according to your settings. You customer will be alerted and asked to make up a payment with instructions about how to do this. If your customer makes a payment during their Grace Period, this will be recorded, and the agreement will move back into ‘Active’ status.
If your customer does not make up a missed payment during Grace Period, an auto-retry will be scheduled according to your system settings. If this is successful, the payment will be recorded, and the agreement will move back into Active status.
If neither of these things result in successful payment, the agreement will move into Suspended Status. Please see Suspended Status for more information.
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